[Resolved] Eureka Forbes — regarding aquaguard installation

KIRTI INAMDAR

from Delhi, Delhi

Address:

BESIDE PARSURAM GARDEN, Surat, Gujarat, 395009

I am from surat. We ordered aquaguard online and we booked for its installation through the given helpline number. On 22/07/2019, a technician namely vipin brahmbahtt came for the installation. At that time me and my husband were at office though my parents were at home. He told that the kitchen tiles are not suitable for drilling but he will drill it at our responsibility. He has fixed the unit just above the electric plug point and it is so near that i even cannot operate the switch. I called him for this that if some leakage from pipe takes place then it will lead to accident... Even a crack in the tile has appeared... But he was not ready to listen this... He said that we are not supposed to apply our mind... We do what customer says to us...
I want to ask the concerned authority that is this the training you give to your personnel??? How can he use such rude excuses? I want you to take some strict action against this.

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Sep 16, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Eureka Forbes Customer Care's response Dear Kirti,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Piyush

Jul 27, 2019

Updated by KIRTI INAMDAR [protected] is the registered mobile number. You can see the attachment for the unprofessional work he has done. The name of technician is Bharat Sinh Brahmbhatt. Thank you

Verified Support

Aug 16, 2019

Eureka Forbes Customer Care's response Dear Kirti,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Piyush

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Comments

Brajesh Lal

from Mumbai, Maharashtra

Company giving Amc for 2 years but after completing one year they forgot to change the filters, every time we have to remind them. For collection of cheque of renewal of AMC they are ringing several times. I will change the company next time.

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Brajesh,

Please share your registered contact number/customer ID here and my team will connect with you for further assistance.

Regards,
Anita

KIRTI INAMDAR

from Delhi, Delhi

My complaint has not been addressed till now. you can contact me on another number which is: [protected]

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Kirti,

Thank you for sharing your contact number. I have asked my team from Surat to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Piyush