Eureka Forbes — Regarding complaint against your distributor/service provider

Address:

H.No. 31 Rajiv Nagar NRI Colony Kohefiza Bhopal Moba. 9826010637, 8839037554

Sir
I am very sorry to inform you that your product which is recognized for its services and quality but in my case I am very disappointed with your product as well as your seller and service provider appointed by you in Bhopal. They have also disappointed me a lot.
Sir I purchased from Mangalam Store situated at 1, Press Complex Zone-1, M.P. Nagar, Bhopal (M.P.) whose phone no.[protected], 4040008 vide product no. 11028-EUREKA FORBES WATER PURIFIER CRYSTALNXT U UF product invoice No. 12R2104579.
Sir, when I complained about the said product to the above shopkeeper, he said that the filters are choked, they will have to be changed and you will have to bear the charge, whereas it has been only 2 months since I bought the said product. I was mistreated by the above seller and it was told that if you have any problem then you should contact the service center or EUREKA FORBES company's executive will come and change your filters free of cost.
Sir, the next day when I went to your service center in Bhopal city, I was disappointed there too. The gentleman sitting on the inquiry told me that from where you have made the purchase, take your complaint and go there, we cannot do anything in it. Me and my family are very worried about your product and even after spending Rs.11000+1100 for extra filter, have to drink water from the neighborhood.
Therefore, I request you to solve my problem at the earliest and instruct your seller and service provider to behave respectfully with the customers.
Presented at your service for speedy hearing