[Resolved] Eureka Forbes — regarding free service to the newly purchased product

satyabrata sathua

from Mumbai, Maharashtra

Address:

Flat No-204(Gama), Versa rivera appartment, 2nd floor, Gadasrirampur, Balianta, Khordha, Odisha, 752100

I have purchased a dr. Aquaguard water purifier in the month of april 2019, at the time of installation the marketing agent and service provider assured me that the purchased receipt and gift item will be delivered by post but till yet i did not received any of that item and also nobody contacted me to provide free service which are offered by the company at the time of sale of this product. The product already covered six month but no service holder never contacted me to give this service for which i am facing lots of difficulties regarding water purifier.

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Dec 29, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Eureka Forbes Customer Care's response Dear Satyabrata,

I completely understand your concern. Request you to share your customer ID or registered contact number here. I assure you to have my service team get in touch with you at the earliest.

Regards,
Priya

Verified Support

Nov 27, 2019

Eureka Forbes Customer Care's response Dear Satyabrata,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Priya

Verified Support

Nov 28, 2019

Eureka Forbes Customer Care's response Dear Satyabrata,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Priya