Eureka Forbes — Regarding Refund of AMC

Eureka Forbes Team,

I am a customer of Eureka Forbes lying with customer ID [protected], I applied for AMC of my existing Water Purifier Product for which my husband paid ₹4600 online via Savings Account Number[protected] to your company on 9th February 2023. The transaction ID is[protected]\417625\.

Unfortunately I have not received the invoice of the paid amount till now and it's been more than 2 months that I neither got any service or AMC of my Water Purifier Product from your side.

I was continuously connected with your Customer Care & sent several emails regarding the service of my water purifier product, but they always replied that we will solve your issue within 2 or 3 days.
The proof of tele- conversations are mentioned below
Your Phone Number [protected] (Total Incoming Calls = 7, Call Duration= 24 mins approx)

Your Phone Number [protected] (Total Incoming Calls = 4, Call Duration= 45 mins approx)

Your Phone Number [protected] (Total Incoming Calls = 3, Call Duration = 40 mins approx)

By considering your total call numbers and total call duration to resolve my issue, it seems your CRM system is very excellent as well as your brand value is superb, but unfortunately the customer care staff and your vertical team behind the CRM system are not able to solve the issues of customers as well as they are not loyal to customers because the example of such issue is stated above for your reference. Even my husband contacted several times to your area head (M. [protected]) he also failed to resolve our issue.

We are regularly suffering from more than 2 months by drinking very less TDS water resulting that my family fall sick. Due to this reason I contacted to Urban Compamy today and got immediate and effective service at very reasonable cost with full satisfaction, therefore due to above reasons I request you to refund my paid amount ₹4600 to my source account as soon as possible.

Regards
Saroj Bala Bajaj
Customer ID - [protected]
Registered Mobile Number - [protected]
Alternate Mobile Number - [protected]