[Resolved]  Eureka Forbes — regarding refund of amount (rs 10,690 with interest)

Address:

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai., Chennai, Tamil Nadu, 400013

I had placed an order for "euroclean" and issued a cheque no - 252554 for rs 10, 690 on 15.09.2018 on account of sale against so [protected]. The cheque was realized for payment to eureka on 17.09.2018. The material was not delivered even a month of realization of the amount. Therefore, i claimed for the refund. On repeated requests made to the madras office, there has been no response till date and i also lodged complaint with the customer care. I have been mailing to the customer care from 15th october 2018 and i have still not received my refund amount with interest. My ticket number - [protected]. It's been more than six months from the date of registering the complaint, the customer care responds "we are working on it. We have escalated your request. Our concerned team will get in touch with you as soon as possible." every single time i send an e-mail to them claiming for the refund, this is the standard reply from the customer care. Today, it is 8th of may 2019 and i have still not received my amount of rs 10, 690. How long will the management work for refunding my amount of rs 10, 690? Dose it take more than six months to refund the amount? I would never suggest any of you to buy products from eureka forbes. They don't value the customers and they are interested in making money by fooling the customers.