[Resolved] Eureka Forbes — regarding refund of amount (rs 10,690 with interest)
I had placed an order for "euroclean" and issued a cheque no - 252554 for rs 10, 690 on 15.09.2018 on account of sale against so [protected]. The cheque was realized for payment to eureka on 17.09.2018. The material was not delivered even a month of realization of the amount. Therefore, i claimed for the refund. On repeated requests made to the madras office, there has been no response till date and i also lodged complaint with the customer care. I have been mailing to the customer care from 15th october 2018 and i have still not received my refund amount with interest. My ticket number - [protected]. It's been more than six months from the date of registering the complaint, the customer care responds "we are working on it. We have escalated your request. Our concerned team will get in touch with you as soon as possible." every single time i send an e-mail to them claiming for the refund, this is the standard reply from the customer care. Today, it is 8th of may 2019 and i have still not received my amount of rs 10, 690. How long will the management work for refunding my amount of rs 10, 690? Dose it take more than six months to refund the amount? I would never suggest any of you to buy products from eureka forbes. They don't value the customers and they are interested in making money by fooling the customers.
Complaint marked as Resolved Jun 15, 2019
[May 10, 2019] Eureka Forbes customer support has been notified about the posted complaint.
Verified SupportEureka Forbes Customer Care's response May 11, 2019 Dear Customer,
I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.
Verified SupportEureka Forbes Customer Care's response May 13, 2019 Dear Customer,
Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.
Verified SupportEureka Forbes Customer Care's response Jun 28, 2019 Dear Customer,
I've received an update that your concern has been resolved. Do let me know if you need any other help.
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