[Resolved]  Eureka Forbes — regarding replacement of my aquaguard filter - amc dispute

Hi,

I have relocated to noida from pune. My customer code is [protected] in the name of divesh kumar. I took 2 years of amc service from eureka water purifier service in pune (Attached is the receipt).

When i relocated to noida last month, i contacted local eurekaforbes agency and asked to send some person to install the eureka forbes. For this some lady said that i would be charged @ inr 700.

When the representative came to my place, he informed us that the filter along with the membrane needs to be replaced. We informed the representative that our water purifier is under amc but he confirmed that there was no amc registered for my purifier. Also the amc booked in pune would not be applicable in noida. Since we were in urgent need of the installing the water purifier, we trusted the eureka forbes agent. So over all we were charged inr 4500 (Inr 700- water purifier installation, inr 3800 - replacement of filter and membrane). But after few days when we unpacked after stuffs in the new place and found the amc receipt, we realized that we have been cheated big time by eurekaforbes.

We also tried to lodge the complaint over phone to customer care. Got a call from lucknow office[protected], komal), however she has not yet reverted over the fate of this issue. Its been more than 7 days since she called me. Triedf to call back, but could not connect with any representative.

I would like to get the compensation for the same from eurekaforbes asap.

— divesh kumar.