Eureka Forbes — Renewed AMC but no technician has visited for consumable replacement service

I have renewed by AMC but no technician has visited my location, on calling the customer care they have the same dialogue and they can't provide any information. What is the use of customer support if can't resolve my problem. It's already been 1 week and no one has come. I am tired to contact the customer support for any update because they speak like some robot that have the same dialogues. This has turned into a nightmare now, the company charges us hefty price for amc and in return they do not provide any service.