[Resolved]  Eureka Forbes — Repair of Aquaguard i NOVA

Address:

Kannur, Kerala

Dear Sir, I am Pradosh staying in Payyanur, Kerala. I have a Aquaguard i NOVA machine, for which have taken 02 Years service contract and my contract receipt number is 22855400. My contract is valid upto 21/02/2016. My machine is not properly for past 10 days, for which i have called your helpline[protected] twice. It come as a shock to me that customer service of Eureka Forbes is so pathetic, i am appending few points:- a) Customercare promised your machine will repaired within 24 hrs (twice), which never happened till now inspite of 10 days. b) customercare promised that you receive complaint number through SMS, which never happened. It is really sad that inspite of paying Rs 2725 no one has come to repair the machine. The service center at Payyanur called only once on my landline number, which my maid picked up and told them to call in evening or call on my mobile number( which they have), but i did not received call from them thereafter. Being a company of repute i request you to take action against your Payyanur service center and i want Rs 2725 to be returned to me, as no services are being provided for that money. I hope to receive a good response with respect to this complaint. Thanking You PRADOSH