[Resolved] Eureka Forbes — repair o[censored]nder warranty vacuum cleaner

Haravendra kumar

from Delhi, Delhi

Address:

Agra, Uttar Pradesh

I have purchased a vacuum cleaner (Eureka forbes model trandy neno) on 17 oct 2017. Due to poor quality of material its locking nob was broken. Later its motor burned out. I have complained on customer care more than 10 times but no one has come even for visit. The product is unservicable since beginning and warranty period is getting spoiled. Eureka forbes is not at all helping.

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Aug 15, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Eureka Forbes Customer Care's response Dear Haravendra,

I will require your registered contact number or customer ID to assist you further. Please share the same here and I'll have my team connect with you to check the issue in your product.

Regards,
Anita

Jul 19, 2018

Updated by Haravendra kumar Sir / mam
After this much effort, i had received a call from Eureka Forbes service centre. A lady official telephonically inquired about the fault in product but expressed an excuse of non-availability of spare parts .
It is easy to understand that officials are waiting for end of warranty period .

- Haravendra kumar

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Comments

Haravendra kumar

from Delhi, Delhi

Sir/Mam,

my registered contact number is [protected]. 10 times at least i have regestered my complaint.

Haravendra Kumar

Eureka Forbes Customer Care's response, Jul 10, 2018

Verified Support

Dear Haravendra,

Your issue has been escalated to my service team in Agra. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita