[Resolved]  Eureka Forbes — repeated complaints not addressed - pending since 1 month

Address:

411047

My aquaguard reviva ro+uv machine stopped working, so i had requested for service and a technician has visited. He told me that a water booster pump need to be installed and charged me 3500 total (300 approx for water booster+ 450 approx for paid service). That booster pump stopped working after few days, so i called technician, but he told me to raise new request.

There after i raised complaint, but no one visited. I called customer support again and again, and they kept on taking my follow up requests. Now its been 1 month, no technician has visited.

I have been purchasing drinking water from shops, despite having my own aquaguard.

Further later i called site incharge (Mr mahesh) and area manager (Mr praveen), but i guess they don't pick calls. I guess eureka forbes has taken them as special employees.

Complaint no - [protected] (19 sep)
Follow up - [protected] (20 sep)
Again raised complaint - [protected] (23 sep)
Follow up - [protected] (24 sep)
Again raised complaint - [protected] (30 oct)

Regards,
Amanpreet singh
M - [protected]