[Resolved]  Eureka Forbes — Request for repair to water filter

Address:

Mumbai City, Maharashtra

I had made a call to eureka forbes on 22/04/2014 requesting to send technician as tap of the water filter had broken & to be replaced. i was given request Id 75997636 and was informed that technician will come in 2 days but no one has turned up till to date there after even after repeated reminders no one has turned up. Already 10 days has gone and no concrete reply is given by customer care as to when the technician will come & repair the water filter as we have to now compulsorily drink tap water. On 30/04/2014 Mr Shekhar from customer care assured me informed me that technician will come by evening but no one turned up. i do not understand what is the problem with eureka Forbes as for selling their product they send the salesman in 15 minutes but for repairs they are taking indefinite time inspite of my assurance taht i will pay the technician whatever the charges are. pls let me know what to do whether to discard the water filter in scrap & go for some non reputed product who offer better after sales service.( water Filter purchased by me on 04/08/2012 invoice No [protected] Aqua guard Total Enhance UV WP system [protected] Invoice Amount Rs 11490/-)