[Resolved] Eureka Forbes — Return and refund request

Abhinav Raja 1

Address:	Mumbai City, Maharashtra, 400076
Website:	www.eurekaforbes.com

I bought eureka forbes water purifier online. My customer Id is [protected]. first nobody came to install the purifier. After repeated complaints there was a technician who came and when he opened the box (which was sealed packed), it was found that knobs of water pipes were broken inside and whole water leaked. I have requested to return the piece online and refund my money but I was informed that somebody again will visit in 3-4 days to check the machine and since then no one has arrived and It has been more than a week now.
Since I paid for the purifier it has been about a month and I am still not able to drink purified water. Horrible experience with Eureka forbes.

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Mar 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Eureka Forbes Customer Care's response Dear Abhinav,

I've made a note of your issue and forwarded the same to my team at Powai. They will get in touch with you soon with regard to your concern.

Regards,
Priya

Verified Support

Feb 27, 2017

Eureka Forbes Customer Care's response Dear Abhinav,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya