Eureka Forbes - Reviva — Non attendance on our complaint

Address:

Thane, Maharashtra

We have AMC contact with Eureka Forbes for our Water Filter - Reviva, although we have not satisfied with the service given by Zen enterprises, was renewed for the period 2014-15 in the month of February and assured us that the Zen enterprises had been taken over by somebody else and said we will not face any problem this year. After the first maintenance, the tap has started leaking within 2days, complain was lodged with them, but of no use, no body attended the issue and it is pending, in the first week of April it stopped filtering the water. Being summer you can imagine our situation without water filter. We have been buying water since then. Again complaint was given regarding this. An employee who attended the first maintenance came after 2 - 3 days, but was not able to detect the problem. The next day a senior person came and said that the motor is not working and has to be replaced. In front of me he talked to Mr. Vinayak and told that he will attend the problem the next day, Mr. Vinayak was calling and telling us that he will be visiting and to replace the motor, but it is almost a month that he has not turned back. He gave an explanation that he was not able to collect the motor hence the delay as the stock taking was in process at go down, On May 15, 2014 another persons reference was given (Mr. Negi) he assured that by afternoon someone will attend the issue, no one has turned nor he is picking the call. We are disappointed with the service given by Eureka Forbes and please suggest the solution for this problem.