[Resolved]  Eureka Forbes — reviva ro

It is with deep angish that i am writing this mail to you. I have been using aquaguard for the last 10 years. I purchased an aquaguard reviva ro in 2012 from kolkata and have been using using it since then with regular amc.
I moved to kochi in 2013 and got it reinstalled with renewed amc. However in january 2016, at night i was suddenly woken up by gushing sound of water in my bedroom. To my shock, the aquaguard pipe had broken inspite of the aquaguard electrical connection being off and water had completely filled my apartment which i had newly bought! I called the plumber and he told me that this problem happened as the pressure valve was kept open! I called up the cust care in kochi and they casually dismissed it as plumbing fault! On repeated calling, they visited the apartment & acknowledged that the fault was because of the pressure valve being kept open & advised me to change it & keep it closed when not in use. Had they stressed this matter earlier, damage to my property could have been avoided. Ever since then, i have been having regular problems with the aquaguard. Last year, twice i saw black coloured insects in the collection drum of aquguard & informed the cust care. With great reluctance, they came, cleaned it & told me the insects are entering through the side of the drum. Today, again the same problem has happened and on asking to send someone to check this, they told me they would send at their convenience. How can you claim you are providing us clean safe water, when insects are floating in the "so called purified water?"
I expect a prompt response to this mail.
Yours sincerely,
Dr neena. R
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