[Resolved] Eureka Forbes — RO Genious purchsed in April 2014 failing frequently.

Mausami Ray

from Delhi, Delhi

Address:

Kolkata, West Bengal

Customer Name & Address: Mausami Ray, 8/72 East Mall, 3rd Floor, Flat B Kolkata-700080, Green Valley Gate No.4 (Near Space Cirle at VIP Road), Mobile number [protected], [protected], [protected]. Since April 2014 the machine is getting out of order at regular interval. As per your sales rep. version this m/c is a trouble free one. My feeling is that I have purchased a problem. I have been using your water purifier for the past 13 years & I have never experienced such problem in the past. You are requested to solve the problem at the earliest & remove root cause that brings the M/c out of order. At present I am having two m/c of your Company. RO Green is going trouble free & RO genious is a nightmare.

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Mausami Ray, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team