[Resolved]  Eureka Forbes — RO Purifier Worn out Components

Address:

Ludhiana, Punjab

We have a RO based water purifier installed at our home. The Customer code for the same is [protected]. It's registered on the behalf of Namita Rajvanshi here in Ludhiana. My contact number is [protected]. Now the AMC for this expires 10 Feb. or 27 Feb. as I've been told although it's 17 Feb. 2015 on the contract. The problem we are facing is that our filter has been needing servicing continuously for the last 5-6 months as the filter would stop functioning or the water would start tasting different or the flow would be erratic or the filter would start making a lot of noise but everytime the servicing guy put it on the the electronic components like adapter etc. We've continuously told them that it has to do something with those inner components like membrane or the carbon filter as the water would start tasting unpleasant but they wouldn't listen. I talked to his senior today to Mr. Rajesh and he told me that the contract covers the replacement of these components only for the first 6 months or so which sounds totally ridiculous to me. He vaguely pointed out that they don't even do that, it's just in goodwill that we'll replace your components and that they're not liable to do so. He further said that since your AMC is coming to an end, there's no way they will replace any component and we would have to get a new AMC. Now it is clearly written that in the contract that the liability for the replacement of any worn out or exhausted components which include Pre filter candle, sediment filter, pre carbon, post carbon and the membrane would be on Eureka Forbes for the entire year. The servicing guy today did confirm that they would need to replace these components in our case. Now I've called to your Mumbai customer centrer twice now and both of the times, I was put on hold once by some lady named Vijaya and I don't recall the name of the gentleman now that I would be speaking to their senior which never happened as the call got disconnected. This has been my worst experience with your company as I've been your customer for quite a number of years now and I didn't expect you to ignore your customer like this. I can't help but feel cheated today because clearly they'r trying to put me off so that they don't have to replace any components. I would like you to replace the worn out components in the purifier at the earliest and talk to an executive too to address my grievance! Reach me at [protected].