[Resolved] Eureka Forbes — ro reviva water purifier | |||
Customer id - [protected] Component number: 19645049 Product code: gwpdprtec00000 Amc renewal: 28/11/2017 Amc start date: 28/11/2017 Amc end date: 27/11/2019 With reference to above details, eureka forbes through its authorised dealer took amc for which we paid inr 7950. The machine was installed in the year 2011. We got last amc service on 18/03/2018 and paid service on 26/04/2018. Since then no service was given by the eureka forbes authorised dealer "manu services", bhopal. I got mr. Vinath, eureka forbes head email id with the help of customer care supervisor. After sending email to him, the entire team got active buit only by words, they are least bothered and negligent in service. Inspite of visits, till date i have not received any service from the company. I would request the concern department and/or personnal for necessary action as now i dont trust that eureka forbes, willing to give service. Eureka forbes ltd. Should clarify that if amc was not mandatory then why they took payment for amc and if amc was necessary for the ro machine so that we get pure water then why they have not provided us all mandatory services??? How a company can risk our health due to their non working negligant behaviour??? I am unable to add attachments because of file size issue. Please let me know if i can share them on any email id. Was this information helpful? | |||
Jan 31, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 26, 2019 Eureka Forbes Customer Care's response Dear Aradhana, I have asked my team from Bhopal to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile. Regards, Piyush Verified Support Dec 31, 2019 Eureka Forbes Customer Care's response Dear Aradhana, Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance. Regards, Piyush | |||
 2 Comments | |||
Comments
After red button lights it paases to yellow button then instead of passing towards green button it goes back to red button again, Consequent i do not get water.
Eureka Forbes Customer Care's response, Jan 9, 2020
Verified Support
Dear Customer,
Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.
Regards,
Anita
Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.
Regards,
Anita
Eureka Forbes Customer Care's response, Jan 14, 2020
Verified Support
Dear Customer,
I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.
Regards,
Anita
I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.
Regards,
Anita
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Please share your registered contact number and customer ID here. My service team will get back to you at the earliest for further help.
Regards,
Priya
I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.
Regards,
Priya
As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.
Regards,
Priya