I had brought this product in March and in September, there was a complaint of it dropping dirt picked up on carpets. The technician failed to resolve it and took it to the repair center several times taking several weeks each time with the problem unresolved. Then they stopped taking my calls and it took me a month of calling the customer care for them to bring me back the machine with the probem unsolved. The technician told me he will inform the office about it and for me to call the customer care. I have been calling since then with no response. I had bought the instrument because i had undergone surgery and was unable to do cleaning. while I made the complaint I had warranty. now it is seven months since and there is no warranty and the problem is unresolved. I wish i had opted to buy some other brand .
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