[Resolved]  Eureka Forbes — rude behavior of technicians and not honoring annual maintenance contract

Address:

Chennai, Tamil Nadu

Hello sir,

Service request numbers : [protected], [protected]

I purchased amc (Annual maintenance contract) and about 1.5 week before its expiry i requested for regular service maintenance of my aquaguard water purifier. The technician mr. Baskar ([protected]) who came, inspected and said that filter has to be replaced and he was pushing us to buy amc. Since, our existing amc contract hasn't expired yet we asked him to do the replacement with the existing valid contract itself. But, he refused to do it and behaved rudely to a 55 year old lady and 28 year pregnant women. When we questioned him asking for valid reasons, he behaved lethargically and rudely. He also challenged us that complaints will do him nothing and left our home even without properly assembling the water purifier (Currently its leaking).

When i spoke to customer care, they said i have already used 2 time filter replacement using my amc. But, when asked for proper proof that 2nd time replacement was done, they backed and said it was due to some technical issue. I escalated this and spoke to backend team guy (Kiran kumar), he put conference call wit manivannan who acknowledged that 2nd time filter replacement got updated wrongly in system and promised that technician will be coming to replace filter yesterday (Oct 14, 2019). But still no one has come.

We are completely unsatisfied with the behavior of your technicians and how you treat your customer complaints. I'm bring this to your attention hoping that i get a proper resolution.

Please consider this as a formal complaint and i request for a filter replacement within 1 weeks time before i file ombudsman for a solution.