Eureka Forbes — Rude Franchisee Technician

Address:

North Goa, Goa

Hello,

I registered a Service Request No. is: [protected] on 14th April 2015, which was answered by your Franchisee Technician Mr. Amit Acharekar of M/s. Vivel Services Employee ID 50969 at 1630 hrs.

The problem was that the filtered was clogged.

I have to complain about his behavior which was extremely rude, because he was speaking on the phone half the time that he was servicing the filter - he broke one of trays while NOT paying any attention to the job.

After some how he finished servicing the filter was still clogged and he was NOT ready to listen to my reasoning that it is still clogged, but when I refused to sign his work order did he reluctantly opened the filter once again with brute force as to try to break it as a retaliation.

When I demanded his ID, he didn't want to give it - but I insisted and he handed it to me - when I took a photo he used abused language.

We have owned Aqua Guard filter for a long time and even signed up an AMC, because the previous technician Mr. Salim always visited our home to servicing and was very cordial and courteous, we never had any problems with him.

But Mr. Amit Acharekar is the worst type of person that could be working for your brand and it's reputation.

I would like to know what action you have taken against him for this misdemeanor.

Sincerely,

D. R. Chopra

PS: I have attached a photo of his id.