[Resolved]  Eureka Forbes — Ruthless service

Address:New Delhi, Delhi, 110008
Website:www.eurekaforbes.com

Eureka forbes is so bad in giving timely service to their customers. Despite so many calls and messages from last one month nobody from the company took the pains to come down and repair and fix the RO problem.

I would never suggest anyone in future to buy anything from Eureka forbes.

Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied Dissatisfied

Useless Useless Useless Useless Useless Useless Useless Useless Useless Useless
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Mar 13, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2017
Eureka Forbes Customer Care's response
Dear Esha,

We definitely do not want our customers to feel like this. Please share your registered contact no. / customer ID and I will have my team to look into your issue at the earliest.

Regards,
Piyush
Verified Support
Feb 07, 2017
Eureka Forbes Customer Care's response
Dear Esha,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush
Verified Support
Feb 09, 2017
Eureka Forbes Customer Care's response
Dear Esha,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush
Complaint comments 

Comments

Dear Esha,
Its true, Eureka has providing worse service. I am waiting last 2 month for fresh installation. After calling to all department of eureka na any response from them. Its toooooo bad service from eureka. My request ID is 98004011.
Is the company like Eureka behave with customer.
And piyush, I have call 15 times to your company and every time i got massage that today only your installation will be done but still I am waiting for that today and I have put my 15 days leave for waiting of person.

Worse service from Eureka which no one can expect from Eureka.
Eureka Forbes Customer Care's response, Feb 6, 2017
Verified Support
Dear Prashant,

I've made a note of your complaint number and have highlighted your issue to my team at Pune. Rest assured they will soon address your concern.

Regards,
Priya
prashantkhule's reply, Feb 7, 2017
Thanks Eureka...
Another day for waiting...
No one has come today that was committed yesterday.
Now how many day further you need to complete the installation.
If you are not possible to do installation please pick-up your product and return my payment.
I will purchase from another company which is taking care of Customer.
Thanks god Eureka for providing such worse service.
Eureka Forbes Customer Care's response, Feb 8, 2017
Verified Support
Dear Prashant,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Bought a vacuum cleaner model no dx but nobody help me how to use this i already a complain 3 times my complain as request no is
1.9866311
2.9836376
3.98365345

there was a customer service executive Mr. subrata Das but he is don't cooperative with me . if i don't get any satisfactory answer from your company then i take an another action .
Eureka Forbes Customer Care's response, Feb 6, 2017
Verified Support
Dear Joy,

I've made a note of your issue and have notified about it to my team at Howrah. Please be assured they'll soon get in touch with you.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 12, 2017
Verified Support
Dear Joy,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Thanks Eureka...
Another day for waiting...
No one has come today that was committed yesterday.
Now how many day further you need to complete the installation.
If you are not possible to do installation please pick-up your product and return my payment.
I will purchase from another company which is taking care of Customer.
Thanks god Eureka for providing such worse service.

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