Eureka Forbes — Sales man given false commitment for selling the product

Rajesh Janaka

Jul 18, 2021

Address:

CHENNAI

Hi one of your sales man sell the aqua guard machine for us last year and he told that there is warranty for all the products including filters so we bought the product now our filter is not working and service technician of your company told want to change the filters and its additional cost. But while selling the machine sales man from the same comapany told warranty for one year and service man from same company telling there is no warranty what is this how this will be solved

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Comments

ManishJJain

Jul 19, 2021

Mr.Rajesh Janka,

Manish Jain here, i am also have same case like you.
After 6 months and 1st service the filter has RED LED and technician say Filter/Cartridge is END od File and i will have to pay for the replacement.
If so the what they mean by word "WARRANTY" ? do they give WARRANTY only for the plastic tank and body?
Its like you purchase car and company says we have 1 year warranty only for chassis as other parts are consumable part.
This is shame on EUREKA name and its trust.

Manish
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