[Resolved]  Eureka Forbes — Sales personal provided false information while selling aquaguard magna uv

Address:	560068
Website:	www.eurekaforbes.com/Product/Service-Request

Bought a aquagaurd magna. Details provided below: Transaction id is [protected] Customer ID is [protected] Employee Code 9064980 Order Form No. [protected] The person sold the product saying it can be upgraded from UV to UV + RO. But now the company says that these options are not available. Whom to believe. Also even after repeated request no one came to visit or gave a call to understand or explain the problem. leave aside solving them. The service req# that the call center ppl provide are all fake and cannot be traced further. So everytime you call them they login a new request probably and say that get back in 24 hours which they never do. The escalation mechanism works only when you have a valid service request number.