[Resolved] Eureka Forbes — salesman did not return aquaguard box

pkavi

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I had purchased new Aquaguard Reviva model RO water purifier in May 2018. On June 8, 2018 the salesman came to my house and told me some story and he want Aquaguard box back. We loaned the box with the promise that he will return it. However more than a month has passed and even after several reminders, he is not giving any response to all my emails and SMS messages.
Why do sales people take box back ? It leads to several suspicion that they may be cheating company and customer by selling reconditioned models in original box. Unfortunately even the company is not serious in this issue. They give some complaint number and the issue is not settled.

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Sep 12, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2018

Eureka Forbes Customer Care's response Dear Customer,

Thank you for bringing this to our notice. I will surely look into this. Kindly send in your registered contact number or customer ID here, for it will help me to connect with you.

Regards,
Priya

Verified Support

Jul 30, 2018

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Aug 01, 2018

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya