[Resolved] Eureka Forbes — service and application of force by service representative

Water2018

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700095

One AMC contract made on 24.07.2015 for three years for servicing of Aquagaurd Water Purifier (Model-Infiniti) which is valid upto 23.07.2018.
However, your Service Engineer Mr. Sarif ( Mobile No.[protected] visited our residence few days back and advised that our AMC has expired and we to pay about Rs.5000/- for renewal of the AMC. When we requested him to do the servicing works which denied and informed that the unless we renew the AMC, he will not do the servicing. But the AMC is valid upto 23.07.2018. Last servicing done on 19.01.2018.

2. Again, on 16.07.2018 came to our residence without any prior intimation and entered the house without taking permission and forced my wife to renew the AMC and forced my wife to sign the on the Service Card (where Servicing is being Recorded) with remarks "not interested" which means we are not interested for servicing. We are no more interested to avail any service from your company.

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Aug 21, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

Eureka Forbes Customer Care's response Dear Customer,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Priya

Verified Support

Jul 19, 2018

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Jul 20, 2018

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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Comments

Kiran ramamurthy

from Bengaluru, Karnataka

I am seriously facing very bad experience with eureka forbes, the sales man sold the purifier saying it's best and latest model. Its not working now (only 10 mnths old), technician says this model have the issue. Whom should i trust? the complaint raised 1 mnth back and the issue is still open. They are asking me to take Amc with 20 % discount. Just because the warrenty is still valid.
I seriously recommend, people dont get fooled by the sales team. Please go through the reviews before going just by brand name.

They are looting people just by name giving false information to customer.

Eureka Forbes Customer Care's response, Jul 20, 2018

Verified Support

Dear Kiran,

I've responded to your concern via Facebook & shall take it forward from there.

Regards,
Anita

Kiran ramamurthy

from Bengaluru, Karnataka

Kiran gowda
[protected]