[Resolved]  Eureka Forbes — Service Complaint - Aquaguard Crystal Plus-Reg

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.

Dear Sir,

• We lodged our Non working Water Purifier (Aqua Guard Crystal Plus) complaint on 18/05/2021 by opting the mode of SMS to [protected]. - No service request return message
• Again we lodged our complaint after a week in your web site - No reaction
• Third time (03/06/2021) we called your Help line number [protected] (attended by call centre representative) Complaint Number: [protected] - No reaction
• Fourth time we called to your IVRS number & Escalated the issue - No reaction
• Fifth time sent email to [protected]@eurekaforbes.co.in on[protected] – No Reply

The above struggle clearly shows failure of the Chennai service team after availing an annual maintenance order by charging Rs.2, 250/-

We too can understand the lock down issues during this pandemic but me being a civil engineer availed E-Pass and we worked at site throughout the Lock down during 2020 & Now.

We respect your rules and escalate through this mail and if no reply or solution comes on this mail of mine in 2 days.

No other choice we will be pushed to raise an issue on twitter & other social media on your after sales service structure.

Hope the problem will be resolved amicably

Thanks,

Mrs.G.P.Padmaja # [protected]
w/o. Mr.G.B.BHAT # [protected]
No: 2A, Rajesh Avenue,
Saligramam,
CHENNAI-600 093