[Resolved] Eureka Forbes — Service Complaint Eureka Forbes

Dssdss

Address:	603103
Website:	www.eurekaforbes.com

At the onset of summers, the dear filter stops working. This is the filter which has been serviced three months back and is under amc. Complaint lodged on april 29 and we get a response after two days and told that some karthik ([protected]) is supposed to come to service the filter. No one turns up that day. No one turns up the next day. When we call karthik (Multiple times) he tells us that he is coming. Now after seven days, he is not picking up the phone only. With small kids at home during summers, i also have to deal with apathy of a company. I call the contact center and talk to a rep called bhargavi at 5.15 pm on may 5, who after listening to complain drops the call
I guess i need to find a better company with more relaible product and better customer service
This is the last time i have bought eureka forbes
Since i have paid for amc, i will still demand service and will wait and take the next step accordingly

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Jun 11, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Eureka Forbes Customer Care's response Dear Customer,

Please send in your contact details/customer ID and I will have my team connect with you soon.

Regards,
Anita

Verified Support

May 07, 2017

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

May 08, 2017

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita

Verified Support

May 08, 2017

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita

May 09, 2017

Updated by Dssdss Hi- are you expecting me to update contact details in a public forum? The service request number I have been given is [protected]. Its really pathetic that for a complain of April 29 I am still waiting to get the water purifier fixed

May 10, 2017

Updated by Dssdss Any update?

Verified Support

May 10, 2017

Eureka Forbes Customer Care's response Dear Customer,

I have shared your concern with my team at Egattur. They will soon connect with you to address the same.

Regards,
Anita

May 12, 2017

Updated by Dssdss its a shame that the complain lodged on April 29 is still not acted upon. There are promises on phone and now here, but no action. The complain numbers are [protected], [protected],[protected]Funny that I get multiple complain numbers for the same issue). Customer ID is [protected].
First I was told that technician Karthick will come on April 29 but no one turned up for three days though he kept saying that he is on the way. On May 3 I was told that another technician Thirunaukkarasu will come. It took him two days and then he worked on it on May 10 (12 days after the complain) and said that the water purifier will work when he changes the candles. We paid for the candles though the candles were just changed a few months back. And we were told that the filter would work now. Sadly it still is not working. Any call to the contact center results in promise of technician coming in two hours and now it is two days after we paid for candles and are still waiting for the filter to be repaired. This is the condition when we have taken AMC. Product and after sales service are below par and not even worth looking at when I have the option next

May 21, 2017

Updated by Dssdss After the technician charged us for candles (which now seems unrelated), the water purifier again has the same issue. So here is summary of after sales service 1. Complain lodged on April 29 and on May 21 there is no resolution. 2. Technician wrongly diagnosed it to be an issue with candles and changed them. 3. As a consumer I end up paying for candles and the issue still remains. This is a totally unreliable company and product. Here are the relevant complain numbers [protected], [protected], 11302881 & Service request number- [protected]

May 22, 2017

Updated by Dssdss So the technician comes again today and mentions some other problem. After a month, I have a non functioning water filter and non responsive customer service department

May 23, 2017

Updated by Dssdss Another day gone. Shows the poor service and no concern for the customer