| Address: | Thane, Maharashtra, 421301 | | Website: | www.eurekaforbes.com |
With reference to the above service contract, I would like to inform you that this AMC was for a period of 3 years from 11th December, 2015.
During first service your technician changed the carbon granules etc. After that it has not been replaced till now. I had brought this to your technician`s notice about 7 to 8 months back, since the taste of water had changed, but nothing happened from your side, eventhough, I brought to the notice of your representatives during their subsequent visits.
Hence, I lodged the complaint on your customer care number on 20th, 23rd and 25th August, 2018 under reference nos.[protected], [protected] and [protected] respectively. Your technician attended all the 3 calls but did not replace the consumables for which I had lodged the complaint specifically on every occasion. Every time he attended to the leakage problem, which resurfaces again after 1 or 2 days of it`s rectification (This leakage problem is there for more than 1 year).
After all this I visited your office in Kalyan (west) on 31st August and met Mr. Shakti to lodge my complaint. He checked the details on his laptop and confirmed that there is deficiency in service. He assured me that he will get the job done in a day or two. But I am sorry to say till this moment (20/09/2018 - 4.00 p.m.) no body has come. I would like to add that the leakage problem has surfaced again.
I therefore expect that you take the necessary steps and also explanation.
If you don`t attend the problem urgently, then I have no other option but to approach the consumer court. Was this information helpful? | 
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