[Resolved]  Eureka Forbes — Service due not being attended

Address:Mumbai City, Maharashtra, 400078

We have been registering complaints regarding service due from 1 month but it is not being attended.
We purchased aquaguard ro + uv in february 2016, our first service was due in august but nobody turned up till october 2016 and then they said that the filter had to be replaced because we dint get it serviced. The service technician did not turn up and we had to face the consequences. Now we renewed the service contract along with the purchase of filters and have the receipt of the same. We have been lodging complaint regarding this past 1 month but no body has turned up yet. Last week one technician came home, switched off our aquaguard and left without servicing saying that he wants to check our documents in the company. He said he will come the next day but dint turn up, i get a message everyday that a tecnician has been alloted and will come soon but nobody comes. The contact details are also wrong.
Please look into the matter and help us get our aquaguard serviced.
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Apr 21, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2017
Eureka Forbes Customer Care's response
Dear Mithila,

I'm dejected to hear about this. Please share your registered contact no./customer ID and my team will soon connect with you to service your product.

Regards,
Piyush
Verified Support
Mar 17, 2017
Eureka Forbes Customer Care's response
Dear Mithila,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush
Verified Support
Mar 19, 2017
Eureka Forbes Customer Care's response
Dear Mithila,

As I haven't received your details, your complaint has been closed from my end. Do contact us for any further concern.

Regards,
Piyush
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