[Resolved]  Eureka Forbes — Service for aquaguard water purifier

Address:Mumbai City, Maharashtra, 400061

Have moved house in december and despite repeated assurances am still awaiting re - installation and filter change for my water purifier. 1st complaint made in december. Thereafter got a new complaint number on 1st may as they were unable to find my complaint. Complaint number as of 1st may [protected]. Despite repeated follow ups and complaints every 2-3 days, there is no action from their end. A company of this stature and repute should not be allowed to get away with such poor customer service. They should spend less on advertising and more on back end for customer satisfaction. My family, friends and i will never purchase another product from this company again. Hope you'll can help resolve this.
Was this information helpful?
No (0)
Yes (0)
Jun 29, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 18, 2017
Eureka Forbes Customer Care's response
Dear Subhani,

I have shared your details with my team at Andheri. They'll surely get in touch with you to re-install your product.

Regards,
Piyush
Verified Support
May 24, 2017
Eureka Forbes Customer Care's response
Dear Subhani,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Piyush
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7768
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information