[Resolved] Eureka Forbes — Service ID [protected] | |||
Hi, I raised a complaint against the faulty product of yours on april 4, 2017 having complaint number [protected]. This is the second time i have raised the issue in last 6 months. I have purchased the product in november 2016 so the product is also undr gurantee. No action has been taken in last one month even after the false commitments of 48 hours sla as given by the eureka forbes customer care. The technician mr sonu pal who was assigned to carry out the rectification work for the machine but he denied the duty in lieu of the excuse that the area does not come under him. The company was also commited to provide 3 free of cost services but that promise has also not fulfilled yet. This clearly shows the incompetency and unproffesionalism of eureka forbes. I am writing this to you directly because the patience level has been drowned in the impure water your product is giving for last one month. Hopefully after this appropriate action will be taken. Regards Mayank Was this information helpful? | |||
Jun 3, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support May 02, 2017 Eureka Forbes Customer Care's response Dear Mayank, I have shared your concern along with your contact details with my team at New Delhi. They will get in touch with you soon. Regards, Priya Verified Support May 03, 2017 Eureka Forbes Customer Care's response Dear Mayank, I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Priya | |||
 2 Comments | |||
Comments
My aquaguard RO water purifier was installed on 13/02/17. It is not turning on since yesterday. The socket is just fine, so is water flow. The local service number was not reachable.
Eureka Forbes Customer Care's response, May 2, 2017
Verified Support
Dear Sarwagna,
Please share your contact details/customer ID so that my team can connect with you to fix your product.
Regards,
Priya
Please share your contact details/customer ID so that my team can connect with you to fix your product.
Regards,
Priya
Eureka Forbes Customer Care's response, May 4, 2017
Verified Support
Dear Sarwagna,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, May 12, 2017
Verified Support
Dear Sarwagna,
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I received above through online and viewd demo. On that day we faced a problem with lid of that unit. Your person who shown demo is said it will be solved later. But till today we are facing same problem I.e. the lid is not fixing properly and opened frequently while in use.
Thanking you.
K BEERAIAH
[protected]
[protected].
I have shared your details with my team at Hyderabad. They will soon contact you to resolve your issue.
Regards,
Anita
I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice day!
Regards,
Anita