[Resolved]  Eureka Forbes — service is very bad

Address:

411015

Hello team,

I had logged a complaint ([protected]) with your customer support on 1st april 2018 to fix the water purifier issue which i am facing.
Still no-one contacted me to resolve the reported issue.

I had called again on 3rd, 4th and 5th of april 2018 to escalate this issue with higher level, even after no response from service team.

It's been 5 days my purifier went down and i am drinking tap water, which is not at all acceptable.

Today i had called customer care at 9:00 am and one of your executive had committed that she is going to contact with service team and will arrange a call from service engineer within 2 working hrs.

I am waiting for that call and no call came from service team till 10:00 pm.

One thing i wanted to understand here, what’s wrong with you guys and why you are behaving such irresponsible fellows with your esteemed customers.

I had purchased this product by looking only at the company name (Eureka), which is a known company from many years and they might have very good service to their customers.

The worst service i ever seen in consumer durable. The dr. Aquaguard product was purchased by direct eureka forbes executive not with dealers. That was the biggest mistake we made.

There are ample number of complaints raised in customer care and also calling the executives various times. There is no response till date.

Change the tagline of the company and make it as enemy for life instead friend for life. The escalation matrix very very poor in the industry.

If you guys can't solve the problem, please come and take back your worst product and i don't need single penny from you.

I am highlighting this issue in social media wherever is possible and i will make none of my friends buy any product from eureka.

Good bye!