[Resolved]  Eureka Forbes — Service not done

Address:

Dakshina Kannada, Karnataka

I hvae bought enhance RO + UV water purifier which is under warranty. It is not working and raised complaint # 82855479. they told they will resolve in 24 hours. but even 6th day they have not done anything, stating parts are not available. then they gave me the number of manglore regional manager which is [protected]. as an escalation procedure. When I contacted him, he says me to call back customer care number. and customer care asking me to calling him back...they are playing cat and mouse game and not interested to resolve the issue. I tried go to their website and escalate the request. then the website says, the initial complaint number is not valid. they asked me to raise new one. I tried raising new one online, and in the process asked me to give a miss call to number [protected]. The call to number beeped out and hence unable to raise new complaint. I called back the customer care again and told them that I am unable to escalate it in website asked for the contact details of the escalation person. Customer care told they do not have those details and they know only to take complaints from customers. PATHETIC SERVICE. this is the 7th day, my water purifier is down without any sort of responsibility from acuaguard.