Eureka Forbes — Service not provided for the past 5 days despite AMC

I had lodged a complaint no. AC8AE70296 on the 13th of June 2014 regarding a malfunctioning tap in my Aquaguard Sensa model. I have an AMC no.[protected]Prerna enterprises) valid till 21.9.2014. My free service is long overdue but I have not received any reminders. Despite putting in a telephonic request for a free service and tap replacement, the response was as follows: On the third day, the service boy came, not knowing that service was required. He dismantled the RO and placed it on my kitchen counter. I gave him a spare filter cartridge I had which he replaced and declared that the tap needed replacement. He said it would be done in about 1-2 days. However, every time I call I am told by different people that the problem will be sorted out soon and requisition for tap has been sent. For the past 5-7 days I have been put through inconvenience with no end in sight. Please get the needful done asap.