[Resolved] Eureka Forbes — Service not resolved.

Tarun Khattar

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.eurekaforbes.com

I placed a service request on 18th Feb 2017 ([protected]) and till now it is not resolved. I purchased AMC online and placed request RO filter replacement and tap repair as it go broken. I am not able to use RO and so requested customer care to send someone urgently. I waited for 3 days there was no response. Then again on 22nd Feb I raised new request ([protected]), I was told RO will be serviced next day. I waited, raised new request on 23rd ([protected]) and then on 25th ([protected]). I got service manager number ([protected]). He assured it will be serviced soon. Later he stopped picking the phone. I don't know what to do now. Kindly refund my money.

PS: What I learned in this process that service managers and technicians will address complaint only if you pay them directly, otherwise paying for AMC is waste of time and money.

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May 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Eureka Forbes Customer Care's response Dear Tarun,

This is surely disappointing. I have forwarded your concern to my team at Bangalore and they will soon get in touch with you to service your product.

Regards,
Priya

Feb 27, 2017

Updated by Tarun Khattar Finally technician arrived after 9 days. But what he did is another big concern. He replaced RO membrane with used/refurbished one and also not replaced one of the filters. I told him membrane is not new as there was no seal and looking old one. But he refused and replaced it. I am fed up with your service. Now not even hoping to get new filters in the replacement. Had very bad experience with euerka forbes. Painful and frustrating.

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Comments

Tarun Khattar

from Bengaluru, Karnataka

Finally technician arrived after 9 days. But what he did is another big concern. He replaced RO membrane with used/refurbished one and also not replaced one of the filters. I told him membrane is not new as there was no seal and looking old one. But he refused and replaced it. I am fed up with your service. Now not even hoping to get new filters in the replacement. Had very bad experience with euerka forbes. Painful and frustrating.

Eureka Forbes Customer Care's response, Feb 28, 2017

Verified Support

Dear Tarun,

Allow me to get this checked with my team. Be assured I'll get back with an update on this. Request your patience in the meanwhile.

Regards,
Priya

Eureka Forbes Customer Care's response, Mar 1, 2017

Verified Support

Dear Tarun,

Basis the feedback from my team, I understand that your issue has been resolved upto your satisfaction. Do let me know in case you need any other help.

Regards,
Priya