[Resolved] Eureka Forbes — service not responding

Arindam Brahma

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700042

Dear team,
I am deeply upset with the service request & your product. I had purchased a vacuum cleaner (Ec health pro vc wit [protected]) on 31/07/2017, machine uv santizer is not working at first use & still i am not getting final invoice.
I have raised a complaint on sunday 13/08/2017 over telephone to mr. Dipankar mondal ([protected]) & again on 14/08/17 to ms. Arupa basak ([protected]) as my cust id is [protected] but till now 16/08/17 8pm, no one has turned up to attend the meeting, above mentioned persons made lot of promises at the time selling, but no response from them as well.
I have purchased lots of your products but this type of ignorance i have never faced.

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Sep 24, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Eureka Forbes Customer Care's response Dear Arindam,

I've shared your details with my team in Kolkata. They'll get in touch with you soon to address your concern.

Regards,
Priya

Verified Support

Aug 21, 2017

Eureka Forbes Customer Care's response Dear Arindam,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya