Eureka Forbes — Service of My water purifier. | |||
Dear Sir, Before 2-3 years i had bought a Eureka Forbs water purifier from Nashik. After one year i bought an Annual Maintenance contract from company by paying Rs. 2850.00 for 3 years. Which is valid till Mid 2014. Before 2 months the said purifier got some problems. I called 30 times on call centre. After pushing them so much they sent a person who doesn't know anything came to my house and took machine to service centre. After that i called minimum 20 times on call centre. After that they gave us a person's number of Sushil Walde who is a head of the service centre Nasik. I called him also but he is not responding properly. And till today my machine is not wih me. He said that yours machine is taken from dealer so we can't help you. ' Bu we are giving money by seeing Eureka Forbs brand, how they can say that. So please help me or make arrangements for my new machine or money back. Was this information helpful? | |||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Thanks for replying.
I had gave you my cell number [protected].
Till now i didn't received any calls or visit from your side.
I had gave you my cell number [protected].
Till now i didn't received any calls or visit from your side.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7763
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
Please share your contact details/complaint no with us.
Our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards,
Eureka Forbes Team