[Resolved] Eureka Forbes — Service request : [protected] -customer id : [protected] : Water Filter Model A4 Duo - PUMP not working

Rafath Alam

from Bengaluru, Karnataka

Address:	560043
Website:	www.eurekaforbes.com

Customer id : [protected] -- Service request : [protected]

We have bought the above Water Filter Model A4 Duo few years ago .

We replaced the Candles etc at a cost Rs.9050 in November 2017.
Now again after 2 Months, PUMP has stopped working .

we have been given the Service request : [protected]
Executive SREENIVASULU ( Mobile - [protected] ) & has told that PUMP will be replaced in 5 months free of cost ( as it in under AMC )

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Mar 19, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Eureka Forbes Customer Care's response Dear Rafath Alam,

I've escalated your issue to my team at Bangalore. They will get in touch with you soon.

Regards,
Priya

Verified Support

Feb 15, 2017

Eureka Forbes Customer Care's response Dear Rafath Alam,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya

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Comments

J Viswanatha Rao

from Hyderabad, Telangana

Water purifier is not functioning. Purchasedon[protected] customer I'd [protected]

Eureka Forbes Customer Care's response, Feb 10, 2017

Verified Support

Dear Vishawanatha,

Your issue has been sent to my concerned team. Assuring you a quick update on this. Request your patience in the mean while.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 12, 2017

Verified Support

Dear Vishawanatha,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya