Eureka Forbes — Service Request | |||||
Dear Concern, My product details below, Product Code: GWPDDRMRO00000 Product Description: Dr. AQUAGUARD MAGNA HD RO Serial Number:[protected] AMC No: [protected] I have raised a service request on 8th May regarding the Aquaguard water purifier not working and the compliant no is [protected]. The engineer came and the machine started working for one day. After that the same issue started. I called the same engineer and he arranged a new technician. This time the engineer again checked and said everything will be fine. Next day onwards the machine stopped working once again. On 13th June a Mandatory service [protected] has been allocated to technician Mr. Nilesh Santosh Mishra. This service has been closed without attending by the technician on 14th June. Today 19th June 16 i again called the aquaguard team for the service they said it will be chargeable as the AMC is out of contract. But my request of May is still not resolved and at that time the AMC in contract. The same day they gave me another SR no 87720365. This time technician came and without doing nothing said this is cartige issue need to be replaced. It will be charged or else you renew your AMC. I am very disappointed with the customer service of Eureka Forbes. The Eureka team fooling customers to renew their AMC without giving any solution. Even though my AMC was active before 10th June the service request team not given any solution. I need the solution at the earliest as possible. Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Team,
Im not received resolution yet. This is high time and I'm very upset with poor service. I think the company not at all bothered about after sales service.
Im not received resolution yet. This is high time and I'm very upset with poor service. I think the company not at all bothered about after sales service.
Team,
I got a message on 1st June, 2020 that Mandatory Service for my GWPDREVRO10000 is done. Let me make it clear NO ONE CAME FOR ANY MANDATORY SERVICE! How can you write wrong things like this. This is the second time this has happened. I let it go the first time but I have to complain now. I don't know whom you are trying to show that you are very efficient. Poor show. Please acknowledge my complaint and assure me that this will not happen in future, I rang up your SOS Number on your website and the lady said someone will call me but no one has called as yet. Not expected from a company such as yours.
I got a message on 1st June, 2020 that Mandatory Service for my GWPDREVRO10000 is done. Let me make it clear NO ONE CAME FOR ANY MANDATORY SERVICE! How can you write wrong things like this. This is the second time this has happened. I let it go the first time but I have to complain now. I don't know whom you are trying to show that you are very efficient. Poor show. Please acknowledge my complaint and assure me that this will not happen in future, I rang up your SOS Number on your website and the lady said someone will call me but no one has called as yet. Not expected from a company such as yours.
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team