Eureka Forbes — Service request for their geneus water filter cusromer id.: [protected]

Address:	641697
Website:	Eureka Forbes,com

I reside near Mettupalayam (Tamil Nadu). My address D/7, Siunnyvale Enclave,
Kumaran Kundru Village, Mettupalayam/Annur Road, Dist. Coimbatore, 641697.
The service light in the water filter was flickering. Therefore their engineer visited my residence on 9th October, 2015 and stated that the flickering of service light is due to the fact that the water filter has the capacity to purify 6000 litres and thereafter the candles inside are required to be changed. He indicated that the customer service in Chennai will let me know when the candles are required to be changed.

The water filter has stopped functioning completely from 19th and I have been in touch with their service center more than 6 times and the latest Complaint No.83959459 dt. 19/10/15.

There has been no response from their field staff despite promises from their customer care unit. I have no drinking water in the house and their response is like "fly by night operator".

Now that the offices are closed for 2 days due to Dussera, they have indicated that they will be able to attend the complaint only on 23rd.

I am a user of Aquaguard for the past 15 years at Mumbai and their service at Tamil Nadu is disgusting and what is the man in charge dong sitting at their T, Nagar office in Chennai!

I am contemplating approaching the Customer grievance cell for the shoddy treatment meted out to me.

How can you help me in this regard.