Eureka Forbes — Service Request not being honored

I am a very old customer of Eureka Forbes and have been using water purifier for more than a decade now. My machine is covered under AMC.

I have relocated within Hyderabad (about 1Km from my earlier place of residence). I got a complaint number [protected] raised on 9-Oct-2021 for reinstallation and servicing. I have been following up since for someone to attend to my complain but it has not been attended yet. I received a sms on 11-Oct-2021 that a service request no. [protected] has been generated and the service is allocated to Mr. Bhandari.

But person only visited on 14th Oct and that to he did not have any spares on him, not even the pipes. The person did not even have the basic knowledge on which pipe to use for input. He just did half work that too shabbily and went off stating that he needs to get the spares. Since then I am waiting for them to come back with spares and service the machine. I have sent numerous messages to the AMC service partners but to avail.

I have escalated the matter by writing mails to ceo and deepa.customercare but there is no response from them also.

Please resolve the issue ASAP as I have paid for AMC but not getting the required service.