Eureka Forbes — Service the product issue

Address:

538/A,palla street,vijiyappanur village,rayandapuram post,thandranpet tk, thiruvannamalai DT

Hi,

I purchased the product may 1st week 2022, I am facing issue on 14 Feb 2023, i registered the complaint in customer care center, but they are denied the complaint after 24 hours automatically closed, again and again i raised the complaint but no one is given to proper response to me, i think power cable issue, as per electronic device within warranty if any think happen ( manufacturing defect ) is free of cost but customer care guys telling its chargeable,

after i contact so many time customer care then they raise the complaint, but its useless, so i contact the sales man who saled the product Mr.GUNA chennai area sales man, he forward my complaint to mr.Anwar AREA manager of Chennai city sales team and he given the Regional service manager Number mr.mathew choco, he is not picking the call, i tried many time more then 50 time, he is not picking the call

Now i want Replace the product - is more than 2 months the product completly faulty, so kindly given the solution for that

thank you
Senthamizh