[Resolved] Eureka Forbes — services not provided after getting money as amc by eureka forbes

A

anilidb001

from Jaipur, Rajasthan

Address:	Udaipur, Rajasthan, 313001
Website:	Eurekaforbes.com

Dear concern,
My water purifier aquaguard total sensa is not working for last 6 months for this i have lodged many complaint in past vide such as [protected] dt 12.08.2017 and [protected] dated 16.10.2017 but even escalation of these no complaint attend by your company as i already paid amc amt for 2 years. It is a big fraud by your company that money have been collected in name of amc and swrviced not provided for consumers for a very sensitive part of life water. I am totally depends on your water purifier for water but due not working of it i am unable to availed good water for my family due to this a bog provlem faced by me. It is long time for the issue that even escalation your company not takibg the senstive matter seriously due to i am in problem. Now the matter is very serious.. You know that you doing fraud with consumers for not providing services after collecting money in advance as amc. It will reflects action against your com under consumer protection act in court. And needed to refund the amc charges and other losses due the your badly services.
You can serve your views against the complaint as you qull receive a legal notice soon also in media o youe worst services.
I need amc amount or extent amc period for 6 months as you have not delivered services for this period and reimburse amount of rs 10800 that i paid for water during this period for a local water supplier due to non working of your water purifier.

Regards
Anil kumar bansal
[protected]
C/o alpana mehta
12 shreeram colony, dahod road, banswara 327001 rajasthan

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Jan 15, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Eureka Forbes Customer Care's response Dear Anil,

I've escalated your concern to my team in Banswara. Be assured, they'll get in touch with you soon to fix the issue in your product.

Regards,
Priya

Dec 18, 2017

Updated by anilidb001 Today a service engineer visited and found that UF not found this means earlier one more carbon filter fitted inplace o[censored]F and it is fraud against customers by the company. UF is costly then carbon filter and water quality also will be affected. AMC charge is taking full but filters not providing all means you people are doing fraud with us. Also today the person visitednot fitted pre filter- Candle..what is this???

Dec 18, 2017

Updated by anilidb001 Today a service engineer visited and found that UF not found this means earlier one more carbon filter fitted inplace o[censored]F and it is fraud against customers by the company. UF is costly then carbon filter and water quality also will be affected. AMC charge is taking full but filters not providing all means you people are doing fraud with us. Also today the person visitednot fitted pre filter- Candle..what is this???

There is a big problem with eurekaforbes that they are collecting a big amt approx re 5500/ annualy just for AMC of 1 year and wat they have served for the payment made by me. In last 2 yrs wat services they have provided, pls send your service details that you served against the AMC amount. I m facing services issue for last 4 yrs..even after AMC payment. A big fraud also done by your compaby that will be given in my legal notice...that u will receive soon. I tried many times from other local service providers for services but they refused that only eurekafobes can repair it..pls provide service book details that ur company done...then u check wat u people doing with consumers. And selling products by a reputed name..but in the name of service...last times many people contacted me during escalation but they refused that we will not repair it...u do watever u can...wat is this???

Wat u r doing now..pls furnish in detail urgently. I need the payment that i made for alternate water facility and extention of amc for 6 months...and repair it on priority..and if possible then refund miney of this so that i can purchase a new RO of KENT brand..bcoz u r comp can't provided servuces never. You check my past 5 yr record ur comp always provided services after escalation only. Then i am surprise that how you are selling products????

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A

anilidb001

from Jaipur, Rajasthan

There is a big problem with eurekaforbes that they are collecting a big amt approx re 5500/ annualy just for AMC of 1 year and wat they have served for the payment made by me. In last 2 yrs wat services they have provided, pls send your service details that you served against the AMC amount. I m facing services issue for last 4 yrs..even after AMC payment. A big fraud also done by your compaby that will be given in my legal notice...that u will receive soon. I tried many times from other local service providers for services but they refused that only eurekafobes can repair it..pls provide service book details that ur company done...then u check wat u people doing with consumers. And selling products by a reputed name..but in the name of service...last times many people contacted me during escalation but they refused that we will not repair it...u do watever u can...wat is this???

Wat u r doing now..pls furnish in detail urgently. I need the payment that i made for alternate water facility and extention of amc for 6 months...and repair it on priority..and if possible then refund miney of this so that i can purchase a new RO of KENT brand..bcoz u r comp can't provided servuces never. You check my past 5 yr record ur comp always provided services after escalation only. Then i am surprise that how you are selling products????

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