[Resolved]  Eureka Forbes — Servicing is not done as per 3 years AMC.

Dear Sir/ Madam, My name is Archana Patil and I am the Eureka Forbes Customer for iNova water purifier since 7/8 years and my customer code is [protected]. I had purchased this water purifier for my father’s house for his convenience, as he is 68 years old person living with my 63 years old mother. I had done the 3 years AMC contract via contract receipt no. 10, Sr. No. 20958625 on 8th Jun 2012 with Eureka's Vasai Road, Dist. Palghar branch. Nevertheless, I am very sorry to say that this branch is giving very bad service until date. Servicing has not done on given schedule and after continuous follow-up also. They had changed the filters once in year 2012 and last one on 03rd June 15 that also single filter only after my continuous follow-up from last 3 months. Their Vasai Branch Manager Mr. Peremce is not a reliable and responsible person and he is not having any manners to talk with customer. I had visited to this branch as he has not giving any response to my father’s call, that time he has gave very in-responsible reasons and not ready to show the log sheet for the services carried out to my purifier. We do neither have any intimation for the change in system (service request by mobile phones) nor for the change of address of branch. My father has gone through many troubles and mental harassments during this AMC period. there is no result after done a complaint on Eureka's Customer Care help line. I am expecting an immediate action from you on this subject. Regards Archana Pati Mob. [protected] / [protected]