[Resolved] Eureka Forbes — Servicing Not Done ( machine under AMC) | |||
Hi, Our aquagurad machine is not working and we are not getting service for the past two months. Our machine is under AMC contract (for two years ). Even after calling multiple times those people are not responding at all and the situation is out of control now. Currently I am in US due to my job and my after is alone there in India. He is an aged person and I am not able to provide any support to him in this matter. My sincere request if you please can look into this matter urgently then it will be of great help. In spite of calling many times and lodging a complaint, they are not doing anything. My details are as follows. Let me know if you need any information. Name : Deepayan Pal, Address Flat 4/4 Ashok Apartment 41 baghajatin Road Kolkata - 700036 Customer ID : [protected] Complaint No : [protected] Complain Date : 08 May 2014 Thanks, Deepayan Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Thank you for your assurance. Its been 2 months since our Aquaguard RO machine stopped working and no attempt was made to fix the same.
My father tried calling them many times. Since I am abroad at this point of time, I cannot do much rather than writing mails and putting complaints.
Our machine is under 2 year AMC but they don't appear in time to do the servicing. Every time we have to call them and remind them that the service is pending and this time we are not getting drinking water since it has stopped working altogether.
Thanks,
Deepayan
My father tried calling them many times. Since I am abroad at this point of time, I cannot do much rather than writing mails and putting complaints.
Our machine is under 2 year AMC but they don't appear in time to do the servicing. Every time we have to call them and remind them that the service is pending and this time we are not getting drinking water since it has stopped working altogether.
Thanks,
Deepayan
I just want to post an update that our machine is fixed already and the turn around time was amazing. The complaint was forwarded to Eureka Forbes and they fixed the problem within 24 Hours. Also, consumer forum officials had a call to my father to validate that the issue was actually resolved or not.
Many many thanks to consumer forum guys without whom it could not be possible. It was my mistake to let it go for two months, I should have acted much earlier. Thank you again.
My sincere request to all them who are suffering in getting service, should brought the issue in this forum with all necessary details.
Do not ignore by thinking that nothing is going to happen. It just takes 5 minutes to open an online account and lodging a complain.
Thanks,
Deepayan
Many many thanks to consumer forum guys without whom it could not be possible. It was my mistake to let it go for two months, I should have acted much earlier. Thank you again.
My sincere request to all them who are suffering in getting service, should brought the issue in this forum with all necessary details.
Do not ignore by thinking that nothing is going to happen. It just takes 5 minutes to open an online account and lodging a complain.
Thanks,
Deepayan
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Eureka Forbes Team