[Resolved]  Eureka Forbes — Subject : complaint regarding improper service & faulty machine - customer code [protected]

Address:

400051

I undersigned has purchased a aqua guard machine customer code [protected] on 15th october 2015.
The same was installed about 8 days later
1. machine stopped working on 28th march
2. pcb board changed on 2nd april.
3. i demanded a service report of repairs - same not given by technician ganesh gaud
4. servicing of six months was due after 15th april 2016 - not done
5. machine stopped working on 15.7.2016
6. technician ganesh gaud attended & said part has to be changed.
7. i have demanded a service report & he is not ready to give it to me
8. on 20th july made another complaint - no response till date.
9. why service reports are not given by company?
Date details remarks
15.10.2015 date of purchase aqua guard [protected] customer code

28.3.2016 aqua guard not working – made a complaint [protected] service request
28.3.2016 technician ganesh gaud came at 3 pm & said that dcp circuit needs to be changed

29.3.2016 no response
30.3.2016 no response 86385374 service request

1.4.2016 no response
2.4.2016 board changed by technician ganesh gaud no service report given
After 15.4 2016 servicing due servicing not done
15.7.2016 aqua guard not working – made a complaint [protected]
16.7.2016 technician ganesh gaud came & said a part needs to be changed

18.7.2016 technician ganesh gaud came i asked what the problem was? & i need a earlier service report also. refused to give.
18.7.2016 spoke to mr mali & tariq & told grievance
No response
19.7.2016 no response
20.7.2016 phone number - 011 –[protected] contacted complaint no[protected]

21.7.2016 no response
22.7.2016 no response
23.7.2016 no response
24.7.2016 no response
25.7.2016 called up at phone number - 011 –[protected]for follow up follow up number 96207990
25.7.2016 mail sent to [protected]@eurekaforbes.com

Dr nilima vaidya
Mumbai
[protected]@yahoo.com