[Resolved] Eureka Forbes — super [protected]@uf

jayaprakash panthaloor

from Angamali, Kerala

Address:

Edappaly Eureka forbes service centre, Ernakulam, Kerala

I have purchased a water purifier one year back and taken service contract no.[protected]on 09/07/19. I have placed complaint on19/09/19 no.[protected]. No response and againt gave a complaint on 01/10 19 no.[protected]. No response from their side. Every day i telephone to their service centre at edappaly, ernakulam. Very poor response from them. Pleasedo something and advise

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Nov 24, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Oct 10, 2019

Updated by jayaprakash panthaloor No response from anyone. Now what step I have to take. Please advice
.

Oct 11, 2019

Updated by jayaprakash panthaloor When this type of service they are rendering how they get business. Horrible service. Ist and last purchase.

Verified Support

Oct 12, 2019

Eureka Forbes Customer Care's response Dear Jayaprakash,

Your service request has been shared with my team in Ernakulam. They will connect with you as soon as possible to complete the same. Request your patience meanwhile.

Regards,
Anita

Oct 12, 2019

Updated by jayaprakash panthaloor With patience I wait upto this time. Your service centre have no courtsy to call us upto this time. So tell your service centre to behave the coustomer properly

Oct 14, 2019

Updated by jayaprakash panthaloor With this attitude continue I have no option but to gave this complaint to advocate for my compansation. I am bringing water from outside.

Oct 16, 2019

Updated by jayaprakash panthaloor Upto what time I have to wait. Please teach us the patience meaning. Now One month over. Nobody even to check or phone to me after a repeated reminder. Now I have no option but to go for consumer court for to get settle my case. Please gave immediate replay for this matter

Verified Support

Oct 23, 2019

Eureka Forbes Customer Care's response Dear Jayaprakash,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Anita

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Comments

Adirarajat

from Delhi, Delhi

I bought this purifier on 22nd of August.from last 2 weeks it start leakin.i complain in service centre on 3rd of October, but still no one come to even see it.plz resolve or otherwise replace my purifier ASAP.i have purchase water from market

Eureka Forbes Customer Care's response, Oct 22, 2019

Verified Support

Dear Customer,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya

Eureka Forbes Customer Care's response, Oct 23, 2019

Verified Support

Dear Customer,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Eureka Forbes Customer Care's response, Oct 24, 2019

Verified Support

Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Priya