[Resolved]  Eureka Forbes — Taken my money - did not delivered fraud sales person - REFUND ME

Customer ID: [protected]
Complaint Service: [protected]

I have purchased a Dr. Aquagaurd Nrich HD UV from Eureka Forbes sales man Sayan (+91 [protected]) on 15th May, 2021. He said he will exchange our old Aquagarud Nano RO with the new one. We paid Rs. 14740 via BHIM UPI (Transaction ID:[protected]. They gave me a temporary handbill.

But when they send me a digital e-receipt, it was with wrong amount and wrong mode of payment. During the purchase time we asked them that lockdown will get started will you serve during that time, or we will purchase later or arrange alternatives.

But they convinced us that as its an essential service so we will deliver and install your product within 48 hours or maximum 5 days.

But now 5 days over they didn't deliver my product neither sent me the corrected e-receipt.

When I called their customer service and the salesperson Sayan and other representatives ignored our request and delay it.

They told me they can deliver after lockdown. Under these uncertain circumstances, we can't guaranty that lockdown will not extend. So my money is basically locked with this fraud company that cheats people with essential goods in this situation.

Rs.14740 a big money for middle-class people like us. We need our money back during this situation if they can't deliver the product.

I hereby request the government authorities to take action against them. If they can't deliver then why they took the sale with false claims, why they are allowed to sell ?!

i want a refund of my money, they have a 30days money-back policy. Return my Rs. 14740!