[Resolved] Eureka Forbes — tds level 202-160 ppm.

Raisa1

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400028
Website:	bhavani shankar road

25/4/2018 dr. Aquaguard magna hd ro+uv nxt water purifier (With 7.2 ltr storage) - the sales person was aware of our manpower in office staff. The date of purchase till now machine is kept as a dummy, reason until we dont flow the maximum water the tds level of water won't come down, suggested by theeureka forbes engineer and flowin the water as leaded the machine stopped working. Multiple times the complaint has been raised but the solution was still the same (Mam please let the water flow once the water flow for an hour the tds level will come down. We changed the water purifier of rs.4, 000/- and still the water is not getting filtered. And when we asked to exchange the water filter the revert was "we will buy back this machine for rs. 500/- and you purchase a new machone coasting 40, 000/-. The water purofoer is still under warranty kindly get the permanent solution. Worst experience ever with eureka forbes.

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Feb 1, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Eureka Forbes Customer Care's response Dear Raisa,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Piyush

Dec 17, 2018

Updated by Raisa1 Dear Piyush,

After registering the complaint on toll free I'd received a message "service request number [protected]" let me tell you the same engineer had visited last week 13th or 14th Dec 2018 he replaced the old filter to the new one's and charged 4000/- rs. After he left, I went to check the water TDS it was showing 201ppm. The next day when I called Sudhir Kamble he asked me to let the water flow for an hour which I did, still it did not worked. On saturday I again called sudhir he again asked me follow the same procedure. Morning 10.00am till afternoon 4:30pm we were just letting the water flow from the purifier to get the TDS low in water. What type of service is this. Let me tell you Sudhir Kamble told me "Mam this purifier you can only consume 7.1 ltre water per day" DUDE we have wasted more than 10 ltre of water in a day so that the water TDS comes down. But it still remained the same 200ppm-160ppm. Our 19900/- + 4000/-= 23900/- invested in wrong product. My recommendation to EUREKA FORBES will be a BIG NO (to everyone at my office premises) AND RATING I WISH I COULD GIVE -0 .
Pathetic service and the product is menat to be kept as a dummy.
OUR REGISTERED NUMBER IS [protected]. Company Name: Antonov Spaces LLP.

Verified Support

Dec 17, 2018

Eureka Forbes Customer Care's response Dear Raisa,

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Piyush

Dec 17, 2018

Updated by Raisa1 Antonov Spaces LLP - [protected].

Dec 17, 2018

Updated by Raisa1 I am not able to reach on toll free to update our contact details. Mentioning in cell no in bracket (Eight Four Five Zero Nine Zero Three One Six Six) Kindly reach us on call and resolve this at the earliest. Yet no one has come to check th water purifier.

Dec 19, 2018

Updated by Raisa1 Hello Piyush,

No one from Eureka Forbes has reached us. Are you'll seriously here to solve the problem or just testing the patient limits...!!!

Verified Support

Dec 26, 2018

Eureka Forbes Customer Care's response Dear Raisa,

I have asked my team from Bandra to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Piyush

Dec 29, 2018

Updated by Raisa1 Dear Piyush,

We are being patient since the date we have purchased the purifiyer. When your engineer visited on the very forst time after 3 months his statement was " Madam the TDS should not be above 50-60ppm and last week when he visted after I submitted a complaint here his statement changed "madam minimum water TDS you should drink is below 100ppm. Here is the results when your engineer made a visit last week and today still we are drinking the same 290-300ppm water.

Dec 29, 2018

Updated by Raisa1 Dear Piyush,

We are being patience* the date we have purchased the purifiyer. When your engineer visited on the very forst time after 3 months his statement was " Madam the TDS should not be above 50-60ppm and last week when he visted after I submitted a complaint here his statement changed "madam minimum water TDS you should drink is below 100ppm. Here is the results when your engineer made a visit last week and today still we are drinking the same 290-300ppm water.

Verified Support

Dec 29, 2018

Eureka Forbes Customer Care's response Dear Raisa,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Piyush

Jan 02, 2019

Updated by Raisa1 Dear Piyush,

The issue has not been resolved. The engineer spoke with me on call that he will arrange a call from the branch manager or somone from head department. Your engineer name is (SUDHIR KAMBLE).

Anyways if you have to close the issue on your team feedback so it makes no sense for me to break my head here. The water purifiyer is installed at our office and we know what technical issue it has.

Jan 03, 2019

Updated by Raisa1 Wow hats off to your engineer. He charged us 4000/- for the new filter and that filter it seems even that cannot filter the water infact the water taste worst. And thanks to the eureka forbes for giving the wonderfull experience to not ot trust any sales person who knocks at your door. We entertained and here we go with this wonderful purifier which is kept as a dummy.