Eureka Forbes — Terrible quality product

Address:

South Goa, Goa

My product is just over a year old. Most surprising factor is that i just submitted an enquiry over email and there was this salesman at my doorstep with the product ready to be installed. Though i doubted the newness of the product the salesman assured me it was a brand new piece. We were really in need of pure drinking water and my experience with eureka forbes had been good for last 10 years. So i decided to get the product installed. But just over a yearand the product has stopped working two times. The first time we were told the "pcb" had to be replaced and we had to cough up rs.1000. They were asking to pay rs.8000 for a three year amc!!! Which of course we did not pay. Now the product has stopped working again. We now drink boiling water as the after sales service is as good as not there-- unless maybe i pay rs.8000 (For which they follow you like mad) after paying over rs.13000 for pure drinking water, here i am boiling water and wasting fuel for the same.